Our 360° care plan is a collection of core principles we apply to every knife we receive.
Decades of experience has informed us that each knife we receive is unique in the condition that we receive it in.
We apply our knowledge and expertise to ensure the very best outcome possible for each knife sharpened specific to its design, style and intended use.
Our customer's want to know that the absolute best possible care and approach in sharpening has been given to their knives and that is why our 360° care plan forms part of our T&C's.
If a customer leaves a comment at Checkout we'll be happy to oblige if it is a service that we state that we can provide. If no comments are left at Checkout, sharpening & repair will follow the 360° care plan and procedures advertised on our website.
Kitchen knives are sharpened by hand on our precision aluminium oxide sharpening wheels that are water-cooled for optimum performance and temper retention.
This is the same process that the manufacturer who originally made your knife will have used.
Your knife will be returned with a 'factory edge' that will be around 1 to 4 mm wide and always with the correct angle for your knife and its intended application.
If your knife presents with a thicker than usual edge we’ll sharpen with slightly wider bevels to compensate for increased angles.
We also administer wider hollow ground bevels as standard for thicker bladed knives, cleavers and bushcraft, hunting knives . These wider bevels range in size from 10mm to 25mm depending on the taper and thickness of the knife. MORE HERE
How we approach each knife repair can be found on our 'Knife repair' page in the navigation bar of our website.
We re profile bolsters which is essential for blade profile alignment – as standard and at no extra cost.
Please note however that we do not perform full taper re grinds.
We sharpen regular double bevel knives as well as single bevel blades.
See HERE for more info.
Every knife is unique so we will adjust our sharpening to suit the knife.
Please read our T&C’s which cover every individual aspect of how we approach each sharpening.
We finish our service on polishing mop buffers up to 5000 grit which smooth the sharpening edge and create a brushed satin to semi mirrored finish on approximately 10-15mm of the blade from the cutting edge and finally we pass each knife on diamond steels to put them to bed.
Every knife is hand checked and will have to pass our Tomato cutting test before being allowed to be shipped back to you.
We offer a truly bespoke service.
How we administer knife repair can be found on our knife repair page HERE
Every single order is recorded, photographed and archived to ensure quality compliance and is backed by our 360° CARE PLAN which is a collection of our core sharpening principles and standards.
You'll have 24 hrs from receipt of knives to test your knives yourself on a tomato to confirm sharpness.
This confirms our sharpness guarantee.
Your knife edge will be incredibly sharp whilst removing the absolute minimum of steel needed to create the perfect, clean and discreet edge.
If you have any special or specific requirements that fall outside of our T&C's or 360 care plan we’re also happy to oblige - but you must leave this comment at checkout when placing your order for us to do this for you.
At Blade & Butler we guarantee 100% that your knives will return to you incredibly sharp and having passed our QC test.
At Blade & Butler we guarantee 100% that your knives will return to you incredibly sharp or we’ll re sharpen for free if we cannot provide you with video of your knives passing our QC test.
To ensure this, our final quality and control stage is what we call our ‘Tomato test’.
Each knife will need to slice ( not push through ) a ripe beef tomato from tip to heel in one smooth motion with no resistance felt, absolute minimal pressure applied and a razor clean cut achieved before it is returned to you.
These images above and below show an actual tomato test "before and after" from our workshops.
This is the standard we sharpen to.
If you require your knife to cut paper - please read on.
Why do we use the Tomato test?
We use the tomato test as the overwhelming majority of kitchen knives are used to cut food.
There are many gimmicks that re sharpening companies use to show sharpness. Shaving arm hair or cutting paper are some.
Kitchen knives need an edge that best suits the cutting material.
To create a sharpened edge that is fine and thin enough to cut hair or paper will result in chips and nicks when that edge comes into contact with harder substances such as bone, gristle, pips and nuts, stone surfaces or other cutlery in drawers or dishwashers.
Over a century of sharpening knives and cleavers has informed us
of the optimum angle and edge needed for each individual knife and the
application that it is intended for.
This aside, we are happy to sharpen any knife to cut paper or shave hair if a customer wants this.
Simply leave a comment at checkout and we are happy to oblige.
The image below shows the sharpness spectrum with
associated blade bevels and angles to illustrate.
This is why at Blade & Butler we use the Tomato test.
An easy mutually quantifiable and measured accepted sharpness standard that covers each order.
This is the standard that we promise with every order.
Customers have 24 hours upon receipt of their knives to perform a tomato test of their own. If their knives fail, they should email us a video file showing their tomato test.
Our sharpening process is recorded and photographed to ensure absolute compliance
to our 360° care plan and sharpness guarantee.
We are proud of our 100% no return rate.
Each Tomato Test video recorded to ensure 100% quality compliance
Recommended blade thickness and bevels appropriate for materials cut